Privacy Policy

Depending on what you do when you visit any Web site, you are providing information about your visit to the site's owners. This includes visainfinite.ca. We value privacy and think you do too, so we want you to have the information you need to make your own decisions about your personal privacy. When you visit or supply information to any Web site, we think it's a good idea for you to first understand what that site's privacy policies are. If the site doesn't tell you, don't hesitate to ask.

The bottom line at www.visainfinite.ca and its related sites (collectively "visainfinite.ca") is that we use the information that we get from your visit for internal tracking purposes, to make visainfinite.ca as useful and interesting to you as we can, and to respond to your requests for information or other services. Except as specifically noted, we do not use your personal information for any other purpose; we never sell it to any third party; and, we never share it with any third party.

Read more about:

  1. Notice

    What personal information we collect and how we use your information Our policy regarding sharing of information Visiter registration or requests for information Browsing and the use of cookies Sweepstakes, trivia games and surveys Linking to other sites

  2. Choice

    How you can decide what communication you'll receive from us

  3. Access

    How you can control the use of your personal information

  4. Security

    How we protect the security of your personal information

  5. Customer Service and Recourse

    Changes to the visainfinite.ca Privacy Policy

    How to contact visainfinite.ca

  6. Notice What personal information we collect and how we use your information:

    When you visit the visainfinite.ca Web site, we capture the Internet provider's domain name and country that you came from (e.g., "aol.ca") and the paths taken as you move from page to page (i.e., your "click stream" activity). Information we collect on visainfinite.ca may be used to enhance your use of this Web site in ways like these:

    • Arrange the Web site in the most user-friendly way
    • Customize your browsing experience of this Web site
    • Communicate special offers and featured items to you, if you choose to receive such notices
    • Respond to your question or suggestions

Visitor Registration or Requests for Information:

visainfinite.ca only collects personal information that you choose to provide voluntarily when using or registering with the visainfinite.ca site. "Personal information" includes information that can identify you as a specific individual, such as your name or email address; and, in the case of license agreements, your name and company name. While you can browse our site without registering, you will need to register in order to take advantage of certain features, such as requesting updates on promotional offers.

Browsing and the use of Cookies:

visainfinite.ca uses cookie technology as part of our Web site's statistical reporting. A cookie is a small piece of information sent by a Web site that is saved on your hard disk by your computer's browser. It holds information a site may need to personalize your experience (i.e., rotating images on visainfinite.ca home page) and to gather Web site statistical data, such as which pages are visited, what is downloaded, the Internet provider's domain name and country that our visitors come from (e.g. "aol.ca," or "umich.edu") and the addresses of sites visited immediately before, and after, coming to visainfinite.ca. However, none of this is associated with you as an individual. It is measured only in aggregate. The information in the cookies lets us trace your "click stream" activity (i.e., the paths taken by visitors to our site as they move from page to page). Cookies do not capture your individual email address or any private information about you. We also use standard Web server log files to help us count visitors and evaluate our site's technical capacity. We use this information to find out how many people visit visainfinite.ca, help us arrange the pages in the most user-friendly way, keep the site browser-friendly, and to make our pages more useful to our visitors. We record information on site traffic but not information on individual visitors to our site, so no information about you in particular will be kept or used.

To browse without cookies, you can configure your browser to reject all cookies, or to notify you when a cookie is set. (Each browser is different, so check the "Help" menu of your browser to learn how to change your cookie preferences.)

Sweepstakes, Trivia Games, and Surveys:

From time to time, visainfinite.ca may conduct sweepstakes, trivia games, or surveys via our Web site. If you choose to participate, we use your response to select sweepstakes winners, to come up with the game or survey results and, sometimes, to publish those results in aggregate on the site. Except where necessary to run a sweepstakes, we will never permanently record or report any response you give on its own or connect it to your name or address. We will hold these responses only as anonymous statistics. We will never sell or rent such information to any third parties. Email, Mailing Lists, and Other Services:

When you send us an email through askvisacanada@visa.com, we use your email address to thank you for your comment and/or reply to your question, and we will store your communication and our reply in case we correspond further. Beyond our initial reply, we will never use your email address to send you any unsolicited message or information, nor will we share it with or sell it to anyone else for such use.

When you request information or other services, we use your email address and any other information you give us to provide you with the information or other services you requested until you ask us to stop (using the "unsubscribe" instructions provided with each email and/or on the site where you signed up and/or as we otherwise provide), or until the information or service is no longer available. We will not use your address or other information to provide you with any unsolicited message or information (unless that is part of the service you are requesting), nor will we share it with or sell, rent or lease it to any third party for such use.

Linking To Other Sites:

Please remember that when you use a link to go from visainfinite.ca to another Web site, the visainfinite.ca Site Rules and this Privacy Policy are no longer in effect. Your browsing and interaction on any other Web site, including any site that has a link on visainfinite.ca, is subject to the rules and policies of that site. We encourage you to read the rules and policies of the sites you visit to further understand their procedures for collecting, using, and disclosing personal information.

Our policy regarding sharing of information: Our policy is simple: we never sell or rent your personal information to any third parties under any circumstances.

II. Choice

How you can decide what communication you'll receive from us:
If you choose to receive them, visainfinite.ca may periodically send you email messages describing updates, new features, or promotional offers related to this Web site. You can choose to stop receiving this email at any time. Simply follow the instructions included in your email, or send a reply stating your request. If you do not explicitly choose to receive informational emails, the only email messages you will receive from visainfinite.ca will be to respond to email inquiries that you send us.

III. Access

How to update or correct your personal information:
To modify or delete your personal information, simply follow the instructions included in your email, or send a reply stating your request, and we will make the requested changes.

IV. Security

How we protect the security of your personal information:
The security of your personal information is very important to us and we are committed to protecting the information we collect. visainfinite.ca uses firewalls and has security measures in place at its physical facilities to protect against the loss, misuse, or alteration of information that we have collected from you at our Web site.

V. Customer Service and Recourse

Changes to the visainfinite.ca Privacy Policy
This Privacy Policy was posted in January 2005. visainfinite.ca reserves the right to change, modify or amend this policy at any time. Please also read over the visainfinite.ca Site Rules. Visa takes privacy matters very seriously, and intends to stay at the forefront of privacy policy and protection matters. Visa will occasionally update our privacy policy and we will post those updates on this page. You are responsible for revisiting this page to review our privacy policy updates.

How to contact visainfinite.ca:

Please note that whenever you submit any information to us in connection with any visainfinite.ca related services, you consent to Visa's processing of this information as necessary to provide the services in which you are participating. If you have any questions, comments, criticisms, or complaints about visainfinite.ca's privacy policy and/or the way it affects you, please feel free to email us.

Visa Canada Concierge Privacy Policy

Overview

Thank you for using the [Visa Canada Concierge] website. [Visa Canada Concierge] is a concierge service intended to enhance your Visa cardholder experience. Visa Canada Corporation ("Visa," "us," "we" or similar pronoun) owns and operates the [Visa Canada Concierge] website on behalf of the issuer of your Visa card ("Issuer"). [Visa Canada Concierge] is described in more detail in the [Visa Canada Concierge] Terms of Service. We highly value and respect the privacy of the personal information we obtain from you in connection with your use of [Visa Canada Concierge], including your name, address, account numbers and other information that can be used to individually identify you (collectively, "Personal Information") and we have created this privacy policy (the "Privacy Policy") to inform you about how we collect, use and share your Personal Information, and our privacy practices in general. As used in this Privacy Policy, the term “[Visa Canada Concierge]” includes the [Visa Canada Concierge] website and other Visa concierge websites operated by Visa that reference this Privacy Policy (each, a "Website"). As described in this Privacy Policy, [Visa Canada Concierge] uses information that we obtain from you in connection with your use of [Visa Canada Concierge] and from other third parties to enable you to participate in and take advantage of the various [Visa Canada Concierge] features and functionality, for our own internal analysis, and to make [Visa Canada Concierge] and our other programs and features more useful and interesting to you and other users. Please note that your Issuer’s privacy policy also applies to any Personal Information collected at the Website.

A special note about minors

[Visa Canada Concierge] is not available to minors below the legal age of majority and Visa does not knowingly collect Personal Information from such minors.

Applicability of this Privacy Policy

This Privacy Policy applies solely to [Visa Canada Concierge] information we collect through the Website. This Privacy Policy does not apply to information collected by other third parties through other means, such as by merchants through their merchant-owned or -operated websites or by third parties through social networking platforms.

NOTICE

Information Visa collects

Visa may collect information in a number of ways in connection with [Visa Canada Concierge], including, without limitation, as follows:

  • When you enroll in [Visa Canada Concierge], set up a [Visa Canada Concierge] online account ("Account") and make changes from time to time, we will collect the Personal Information you voluntarily choose to provide, such as your name and mailing, shipping and email addresses, phone numbers, birthdate, driver’s license numbers, and passport numbers. We may also collect your security questions and answers, username, password and other demographic information and preferences.
  • We collect credit, debit, prepaid or other payment card or other financial account information you provide to us in connection with [Visa Canada Concierge] ("Card Details").
  • We collect rewards program numbers, frequent flyer numbers, and other loyalty program numbers you provide to us in connection with [Visa Canada Concierge] (“Loyalty Numbers”).
  • When you make a purchase through [Visa Canada Concierge] or you otherwise provide purchase information to [Visa Canada Concierge], we may collect certain purchase and shipping tracking information.
  • When you ask us to send goods or services to a third party (“friend”), we collect we collect certain personal information about your friend for the purpose of fulfilling your request.
  • When you ask us a question, we collect email address or other contact information you choose to provide.
  • We collect information you voluntarily submit when participating in one of our various services, programs or surveys.

How Visa uses your information

  • To process your requested transactions and bookings.
  • To send you [Visa Canada Concierge] promotional emails and offers through your mobile device.
  • To email you with important information and updates about [Visa Canada Concierge] and your [Visa Canada Concierge] Account, including confirmation of transactions and bookings.
  • To generally provide the features and functionality of [Visa Canada Concierge] to you.
  • To conduct surveys.
  • To respond to questions and comments.
  • To improve, enhance and tailor [Visa Canada Concierge] for you, and to improve and enhance the overall [Visa Canada Concierge] experience for all [Visa Canada Concierge] users.

To whom Visa discloses your information

Visa may disclose to third parties all categories of Personal Information that it collects as follows:

  • With Your Issuer: Since Visa operates the Website on behalf of your Issuer, we may disclose your Personal Information to your Issuer.
  • Provision of Services: We disclose your Personal Information to third parties where necessary to provide [Visa Canada Concierge] services to you.
  • At Your Request: We disclose your Personal Information to a third party whenever you request us to do so.
  • Business transfers: If a third party acquires all or substantially all of Visa's assets, your Personal Information, aggregated information, and any other information that we have collected in connection with [Visa Canada Concierge] may be transferred to such third party as part of our business assets. This can include disclosing such information on a confidential basis to parties that may be participating in a proposed business transaction. Also, if any bankruptcy or reorganization proceeding is brought by or against us, all such information may be considered one of our assets and may be sold or transferred to third parties.
  • Disclosure of Personal Information for legal purposes and protection of Visa and others: We reserve the right to share your Personal Information with third parties if required to do so by law, or if we believe such action is necessary in order to: (1) conform to the requirements of the law or comply with legal process served upon us; (2) protect or defend our legal rights or property, [Visa Canada Concierge], or our users; or (3) investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, or violations of the [Visa Canada Concierge] Terms of Service.
  • Service Providers: We use third-party service providers to perform certain services on our behalf, such as processing, storing, maintaining and transmitting data, processing and fulfilling email and other promotional campaigns, and providing marketing assistance, web analytics and data analysis. We may provide your Personal Information to these third-party service providers when the information is necessary for them to perform their duties. These third-party service providers are contractually restricted from using Personal Information for any other purpose and required to comply with all applicable laws with respect to the Personal Information they receive.
  • Government Agencies: We will disclose your Personal Information to a government agency if required to do so by law,
  • As Otherwise Permitted By Law. We may disclose your Personal Information to third parties as otherwise permitted by applicable law.

Information may be located outside of Canada

Visa is part of a global payment network with affiliates, service providers and agents located in and outside of Canada. As a result, Personal Information may be processed and stored in other countries. While we use contractual and other measures to ensure protection of Personal Information, governments, courts, law enforcement or regulatory agencies in these other countries may be able to obtain disclosure of Personal Information through the laws of these countries.

Automatically collected non-Personal Information

When you use [Visa Canada Concierge], we also may collect certain standard information from your browser and personal computer that websites often collect, such as your IP address, your browser information (including browser type, capabilities and language), your operating system and the date and time you accessed [Visa Canada Concierge]. We also capture the country from which the visit came and the paths taken as you move from one website or webpage to another website or webpage (i.e., your "click stream" activity). We may use certain or all of this information to identify you in future visits to the Website. We may group some or all of this information into aggregate data in order to describe the use of [Visa Canada Concierge] by our users to our existing or potential business partners, sponsors, advertisers or other third parties, or in response to a government request. We may also group demographic information that we collect from [Visa Canada Concierge] users into aggregate data for the same purposes. We reserve the right to use and share any such non-Personal Information with third parties for any lawful purpose.

Except for the purpose of identifying you in future visits to the Website, Visa does not typically associate such non-Personal Information with any individual. However, to the extent Visa associates your Personal Information with non-Personal Information within our database, we will treat all the associated information as Personal Information under this Privacy Policy. Except as noted in this Privacy Policy, we do not share this associated information with third parties.

Browsing and the use of cookies, Web beacons and other tracking technologies; mash-ups and log

Visa uses cookie technology as part of [Visa Canada Concierge]’s statistical reporting and for other purposes related to making [Visa Canada Concierge] available to you. A cookie is a small piece of information sent by a website that is saved on your hard disk by your computer's browser. It holds information a website may need to personalize your experience (such as, rotating images on the home page of the website). We also utilize cookies to identify if you are logged into your [Visa Canada Concierge] account, including for purposes of providing certain features of [Visa Canada Concierge] to you. Cookies may be operable for varying periods of time, depending on the [Visa Canada Concierge] feature or features with which they are associated.

If you prefer, you can configure your browser to reject all cookies, or to notify you when a cookie is set. Each browser is different, so check the "Help" menu of your browser to learn how to change your cookie and privacy preferences. However, if you reject cookies, your use of [Visa Canada Concierge] will be materially impaired or may altogether preclude your use of [Visa Canada Concierge].

A Web beacon is an electronic image, also called a single-pixel or clear GIF, placed in the code of a webpage or in emails. The Website uses Web beacons to track traffic patterns of users as they navigate from one page to another. This information lets us tune and improve our users' browsing experience. The information that Web beacons collect is aggregated, anonymous "click stream" data, and is not associated with you as an individual.

We also use Web beacons through a third party website analytics provider, as well as standard Web server log files, to help us count visitors and evaluate the Website's technical capacity. This information tells us how many people visit the Website, and helps us decide how to arrange pages in the most user-friendly way. This also helps us keep the Website browser-friendly and more useful to our users. We record information on Website traffic, but not on individual visitors to the Website, so no Personal Information about you will be kept or used.

Surveys

From time to time, Visa may conduct surveys through the Website using a third-party service provider. If you choose to participate—unless otherwise noted in the applicable rules, terms and conditions, or disclaimers—we may use the information you provide in to publish survey results in aggregate on the site. Except where necessary to administer the survey, unless you have otherwise agreed or unless required by law, we will not share or publish any response you give connected to your name or address. We will hold these responses only as anonymous statistics.

Questions and Comments via Email

When you send us a comment or question via email, we use your email address to thank you for your comment or reply to your question. We store your communication and our reply in case we correspond further. Beyond our initial reply, we will not use your email address to send you any unsolicited message or information, nor will we share it with, or sell it to, anyone else for such use, other than as specified in this Privacy Policy.

Third party websites, content and resources

Please be aware that when you are using [Visa Canada Concierge], you could be directed via hyperlinks or other means to third party websites, content and resources that are not affiliated with [Visa Canada Concierge]. You may also have the opportunity to transmit data from [Visa Canada Concierge] to another website, or receive data through [Visa Canada Concierge] from another website, without leaving the Website (for example, if you choose to share an offer by posting it at or through a social networking platform). These third party websites, content and resources may send their own cookies to visitors, collect data or solicit and use your Personal Information in ways different than set forth in this Privacy Policy. The privacy policies of these third party websites, content and resources may be very different from this Privacy Policy. We are not responsible for the privacy practices of the providers of these other websites, content and resources and cannot guarantee the security of any of your Personal Information collected, used or shared there.

Our policy regarding selling or renting of Personal Information

It is our policy not to sell or rent your Personal Information to any third parties, except in the event of a bankruptcy or reorganization, or a sale of all or substantially all of our assets, as further provided in this Privacy Policy.

Banners and other advertisements on the Website

The Website may display banners and other advertisements that may be placed by third parties. Such advertisers may collect non-Personal Information when you click or scan one of their advertisements, by placing cookies on your computer or by using other technology. We encourage you to review the privacy policies of any such third parties. In addition, we may share aggregate information about our visitors to third-party ad servers or potential advertisers in order to provide advertisements on the Website about products and services that may be of interest to you.

Choice

How you can decide what communications you'll receive from [Visa Canada Concierge]

[Visa Canada Concierge] users can opt-out from promotional email communications from [Visa Canada Concierge] by visiting the "My Account" page at the Website and editing your preferences or by using the opt-out link contained in each promotional email we send. Please note that you cannot opt-out of certain non-promotional communications from [Visa Canada Concierge] (such as information regarding updates to the Website, other required disclosures, and transaction and booking confirmations) without cancelling your Account.

Access and Data Retention

How to update, correct, or delete certain of your Personal Information

You can access and modify certain Personal Information you store with [Visa Canada Concierge], such as your name, email addresses, mailing and shipping addresses, and Card Details by logging into the Website and visiting your "My Account" page.

You can also modify your [Visa Canada Concierge] preferences by logging into the Website and visiting your "My Account" page.

To cancel your Account, please use the ["Delete Account"] button located in the ["My Account"] tab. Upon cancellation of your Account, Visa will delete your account from our servers. Even if you choose to re-enroll in [Visa Canada Concierge] at a later date, your prior information will not be returned or associated with your new account. Notwithstanding the foregoing, Visa will retain certain information (including Personal Information) provided to us indefinitely for the following or other lawful purposes:

  • Auditing purposes
  • Troubleshoot problems
  • Assist with investigations
  • Enforce the [Visa Canada Concierge] Terms of Service
  • Comply with legal requirements

Therefore, you should not expect that all of your Personal Information will always be completely removed from our databases in response to your requests. In addition, please note that after your Personal Information is removed, there may be residual information that remains within one of our databases that may or may not contain your Personal Information, such as information that may be retained in back-up servers. Visa will apply this Privacy Policy to information we maintain regarding former users of [Visa Canada Concierge].

Security

How we protect the security of your Personal Information

The security of your Personal Information is very important to us, and we are committed to protecting the Personal Information we collect. While we cannot guarantee absolute security of your Personal Information, Visa uses firewalls and Secure Socket Layers for Personal Information we collect from you when it is being communicated to us. We also restrict access to Personal Information to those employees, agents and service providers who need to know or access the information in order to provide you with [Visa Canada Concierge]. We maintain physical, electronic and procedural safeguards that comply with applicable federal privacy and data security laws and regulations to guard your Personal Information. Unfortunately, no transmissions or data available through the Internet can be 100% secure and, accordingly, we cannot guarantee or warrant the security of any Personal Information or other information you provide to us. As with any transmission over the Internet, such data may be accessed by unauthorized parties. You should always log out of the Website after you are done using [Visa Canada Concierge] or if you step away from your computer to minimize the chance of others accessing your Account.

Privacy Policy Updates

This Privacy Policy was updated on the "Last Updated" date noted above. We continually strive to find new ways to enhance [Visa Canada Concierge] and Visa reserves the right to change, modify, or amend this Privacy Policy from time to time to reflect changes in our privacy practices. You are encouraged to review this Privacy Policy periodically and to check the "Last Updated" date at the top of this Privacy Policy for the most recent version to inform yourself about how your Personal Information is collected, used and shared when you use [Visa Canada Concierge]. To the fullest extent under applicable law, your use of [Visa Canada Concierge] after the "Last Updated" date means you are subject to Privacy Policy then in effect.

Contact Us

If you have any questions or comments about this Privacy Policy, our privacy practices, or the way either of them affects you, please feel free to email us at askvisacanada@visa.com or write to us at:

Visa Canada Corporation
P.O. Box 124
Toronto, ON M5H 3Y2
Attention: Global Privacy Office