Program Terms & Conditions

General Terms & Conditions for all benefits

You must be an eligible Visa Infinite® cardholder with a valid Canadian issued Visa Infinite® card to take advantage of the Visa Infinite® benefits and services. Certain benefits and services require enrolment. Offers and benefits are non-transferable and discounts cannot be combined with any other offer or discount. Neither Visa nor the Issuer of the card is responsible for any claims or damages arising from use of any benefits or services provided by a third party. Visa reserves the right to modify or cancel offers or benefits at any time and without notice. All offers, benefits and services made available through Visa are subject to complete terms and conditions, including third party suppliers’ terms and conditions, available through the Visa Infinite® Concierge at 1-888-853-4458, and as set out below. The Visa Infinite® privacy policy applies to all benefits and services that require enrolment through, or are otherwise provided by, the Visa Infinite® Concierge or the Visa Infinite® website or mobile app. The collection, use and disclosure of cardholders’ personal information by third party suppliers of services and benefits to Visa Infinite® cardholders are subject to such third parties’ own privacy policies.

Visa Infinite® Concierge

The goods and services cardholders request or otherwise choose to obtain through the Visa Infinite® Concierge Service are provided by various third party service providers unrelated to Visa. Visa does not endorse, review or qualify these service providers. Visa makes no representations or warranties (either express or implied) about, and assumes no responsibility or liability for these service providers or the goods and services that may be obtained through the Visa Infinite® Concierge. Neither Visa nor the Issuer is responsible for any claims or damages arising from use of any benefits or services provided by a third party. Visa cannot guarantee the successful fulfillment of cardholders’ requests in all instances. There is no fee for the Concierge’s services, however cardholders are responsible for the cost of any goods or services (including any related fees or costs) authorized by the cardholder and purchased by the Visa Infinite® Concierge on the cardholder’s behalf. All costs will be charged directly to the cardholder’s Visa Infinite® card.

Visa Infinite® Luxury Hotel Collection

For full program terms and conditions please visit www.visaluxuryhotelcollection.com
Guests who use their Visa Infinite® card to reserve and pay for their stay at a Hotel Collection property through www.visainfinite.ca will automatically enjoy the following seven exclusive benefits:

  • Best Available Rate Guarantee
  • Automatic room upgrade upon arrival, when available
  • 3PM check-out, when available
  • Complimentary continental breakfast
  • Free in-room Internet
  • $25 food or beverage voucher
  • VIP Guest Status
  1. BEST AVAILABLE RATE GUARANTEE

    “Best Available Rate Guarantee” means that the participating hotel will match or beat any publically available and unrestricted rate with the same payment and cancellation policies. Cardholders must make a claim by submitting the Best Available Rate Guarantee claim form found on the Collection site within 24 hours of making the booking. The matching rate must have identical booking requirements and policies for payment and cancellation, be for the same room type, stay dates/length, and number of guests, and be publically viewable and verifiable on the other website. The Best Available Rate Guarantee applies to unrestricted BAR rates and does not include rates available on auction or flash sale websites, pre-paid, non-cancellable, and/or non-refundable rates, reward program rates, corporate rates, and/or other rates not publically available, and packaged rates.

  2. ROOM UPGRADE

    Upon availability at check-in, you will be upgraded to the next highest room class for the duration of your stay.

  3. LATE CHECKOUT

    Late checkout is available upon request, upon availability by the hotel. At the time of check-in, or during the course of your stay, you may contact the front desk and request late checkout up to 3pm.

  4. CONTINENTAL BREAKFAST DAILY

    For the length of your stay, you and one guest will receive complimentary continental breakfast daily. If the hotel does not offer continental breakfast, they will offer another dining or other benefit of equal value.

  5. INTERNET ACCESS

    Upon check-in you will be provided with complimentary in-room internet access, if available, for the duration of your stay.

  6. $25 FOOD/BEVERAGE VOUCHER OR CREDIT

    During your hotel stay you will receive one $25 voucher at check-in good for food/beverage within the hotel or a $25 credit at check-in. Limit of one $25 credit per room, per stay. A stay is defined as consecutive nights spent at the same hotel, regardless of check-in/check-out activity. Any charges over and above the credit described above will be applied directly to your account to settle upon departure. Credit has no cash value and is not valid on room rate or third party services.

  7. VIP GUEST STATUS

    As a guest through the Visa Infinite® Luxury Hotel Collection, you will be recognized within the hotel as a VIP Guest. VIP Guest services and amenities differ by property.

    Visa reserves the right to modify or cancel this offer at any time and without notice. The Visa Infinite® Luxury Hotel Collection benefits and services are provided by the individual hotels or their operators and suppliers; neither Visa nor the Issuer is responsible for any claims or damages arising from use of the Visa Infinite® Luxury Hotel Collection.

Visa Infinite® Dining Series

The Visa Infinite® Dining Series is only available to Canadian Visa Infinite® cardholders, when booking using a Visa Infinite® card. Cardholders will be informed one week prior to the event in the event of a postponement or cancellation. In the event of a cancellation, cardholders will receive a full refund. The appearance by all chefs, sommeliers and bartenders is subject to change without notice. Limit of 6 tickets per cardholder. Offer is based on availability and additional terms and conditions may apply. Neither Visa nor the Issuer is responsible for any claims or damages arising from participation in the Visa Infinite® Dining Series. Visa reserves the right to modify or cancel this offer at any time and without notice. For additional information please visit www.visainfinite.ca.

Visa Infinite® Wine Country Program - Canada

Eligible Visa Infinite® cardholders must be legal drinking age to participate in the benefits. Void where prohibited. All wine tastings and discounts are subject to terms and conditions as specified by participating wineries. All discounts apply before applicable taxes. For Visa Infinite® Wine Country Program dinners, cardholders will be informed one week prior to the event in the event of a postponement or cancellation. In the event of a cancellation, cardholders will receive a full refund. The appearance by all chefs, sommeliers and bartenders is subject to change without notice. Offers are based on availability and additional terms and conditions may apply. Neither Visa nor the Issuer is responsible for any claims or damages arising from participation in the Visa Infinite® Wine Country Program - Canada. Visa reserves the right to modify or cancel this offer at any time and without notice. For additional information please visit www.visainfinite.ca.